What we built, and what it changed.

The problem

Technicians filled in paper job sheets that were re-typed into a spreadsheet two days later, so dispatch never knew what had actually been completed.

What we did

A React Native app with a local database and conflict-aware sync, plus a lightweight dispatch dashboard on the web.

Outcome

• Job data available same-day instead of after 48h
• Paper job sheets removed entirely
• Shipped to both stores in 9 weeks

The problem

A two-person support team was spending most of its day categorising and routing tickets rather than answering the hard ones.

What we did

Retrieval over their help centre and past resolutions, a classifier for routing, and a drafted reply a human approves before it sends.

Outcome

• First-response time cut by more than half
• Draft replies accepted without edits on routine tickets
• Evaluation suite run on every prompt change

The problem

Scheduling, reminders and payments lived in three disconnected systems, and reconciling them was somebody's entire Friday.

What we did

A Next.js platform with role-based access, Stripe billing, automated reminders and an admin console for non-technical staff.

Outcome

• No-shows reduced by automated reminders
• One system instead of three subscriptions
• Staff onboarding cut to a single session